#WHAT IS TEAMVIEWER AUGMENTED REALITY LICENSE#

In a channel type:/teamviewer ar user you want invite to a TeamViewer AR support session]Īctive sessionsOn the home tab, you have the option to see all valid sessions you have created. The expert will see a message only visible to him, including a Join as supporter button.Click Connect to be ready for the incoming connection, which will be established once the expert clicks Join as supporter.Augmented Reality supportProvide Augmented Reality support to someoneIn a direct message, type:/teamviewer ar In this case you will see a message that is only visible to you containing a Connect button. You will see a message that is only visible to you containing the button Join as supporter, and the end user will see a message only visible to him, including a Connect button.Click Join as supporter to be ready for the user's incoming connection, which will be established once they click on the connect button.Request support from someoneYou are an end user and want to request a remote support session from an expert.This feature is only available in a channel conversation:/teamviewer sos user connecting to you] The other is visible to you and the end user and includes the Connect button.Click Join as supporter to be ready for the user's incoming connection, which will be established once they click on the connect button.In a channel type: /teamviewer support user you want to support] One is only visible to you, containing the button for the supporter. Remote Support commandsProvide support to someone You are the expert and want to invite the person you are talking to, to a remote support session: In a direct message, type:/teamviewer support teamviewer ar - creates an invite for a TeamViewer AR session teamviewer sos - requests help from someone else teamviewer support - invites someone else to a support session Using the appOnce the app is installed, you should first go to its home tab and log in with your TeamViewer account to be able to use all functionality provided by the app.Support use casesThe app provides the following Slack '/' commands, which can be used in chats, whether in direct messages or channels./teamviewer - provides an overview of all available commands And select whether the sessions for the supporter should be launched from the regular TeamViewer client, which can be downloaded here. Here you can activate or deactivate the remote support features TeamViewer offers. Using the integrationInstall the TeamViewer app in your Slack workspaceThe app is available via the Slack app directory open the TeamViewer listing on the directory and use the Add to Slack button to add it to your Slack workspace, then select and log in to the workspace from where you want to use the TeamViewer app.Settings dialogIn the home tab of the app, you will find a settings tab. Furthermore, to enable remote support for use cases that require guidance on physical devices, TeamViewer adds augmented reality-based remote support where the experts can see what the users see through the user's smartphone camera and provide markers to guide them through a physical process. It enables users to provide remote support from anywhere, at any time. It allows experts via remote support sessions to:invite users who need their expertiseusers to request expertise from an expertThe securely encrypted remote connection can be established between any device currently in use, whether a PC, Mac, or any mobile device. TeamViewer for Slack extends the communication capabilities available in Slack with remote control features.

#WHAT IS TEAMVIEWER AUGMENTED REALITY LICENSE#

A TeamViewer Assist AR Professional license is required to use the TeamViewer Augmented reality feature.

GeneralThis article applies to all TeamViewer Tensor customers having purchased the Slack integration add-on. Slack Integration - Installation and User Guide - TeamViewer Support

What is teamviewer augmented reality